POLICIES & THINGS TO KNOW

We provide free shipping within the United States via UPS (ground 5-7 days) for orders over $100 U.S.
For orders within the United States under $100 U.S. or for expedited shipping, we provide UPS Ground or UPS Second Day (Express 2-day).
Deliveries do not require a signature unless the customer selects the delivery option with signature required.
We do not ship to P.O Boxes, a physical address is required.
Applicable sales tax will be charged for all orders shipping within California

International shipping
Orders are billed in U.S. dollars and shipped via DHL (typically 4-14 days).
Duties and taxes are not included in the shipping charge. The client is responsible for duties and taxes which will be collected upon delivery. Charges vary by country and based on the dollar amount of items purchased. Gabriela Artigas & Company does not dictate or have knowledge of the duties and tax amounts.
You will receive a tracking number once the order is processed and shipped.
Deliveries do not require a signature unless the customer selects the delivery option with signature required.
Additional notes for domestic U.S. and international delivery:
UPS and DHL do not deliver Saturdays, Sundays or Holidays
We insure all packages. If a package is lost or stolen, we follow UPS and DHL process for filing a claim.

If a piece is marked as in-stock it will ship out within 1-3 business days. If you have requested an engraving or personalization, please allow 3 weeks for your piece to ship. An email notification with your tracking number will be sent to you when your order ships.  An order placed on a holiday or on weekends will begin processing the following week during our regular business hours.  If items in your order are out of stock or on backorder, we will notify you via email. When your order ships, you will receive an email update with your tracking information.  All sale items are final and can not be returned or exchanged.

Every Gabriela Artigas & Company piece can be made-to-order in solid 14K Yellow, Rose or White Gold. If you would like to modify an existing Gabriela Artigas & Company design or create a custom piece we are happy to work with our clients to ensure the design upholds our brand integrity and commitment to client satisfaction.

Please note new designs and modifications are subject to an agreement and a deposit prior to beginning the design process. Made-to-order and Custom pieces are made with materials that are directly sourced by Gabriela Artigas & Company rather than materials sourced by the client or third party.

For made-to-order or custom pieces, please email sales@gabrielaartigas.com.

Made-to-order and custom orders are final sale and may not be returned or exchanged.

If you need to send in a piece of jewelry for repair please fill the form on this page.

Gabriela Artigas & Company is not responsible for the maintenance of your jewelry and will not accept returns or exchanges for any items damaged by mistreatment, exposure to water, sweat, fragrance, cosmetic and/or beauty products.

We will gladly accept returns or exchanges on unused and non sale items within 7 days of when the jewelry is received. All returned merchandise must be returned in its original packaging, be unworn and unaltered.

All sale items are final and can not be returned or exchanged.

Customers are responsible for return shipping costs. Exchanges will be re-shipped to customers free of charge.

Jewelry returned within 10 days of delivery is subject to a full refund not including shipping. Jewelry returned after 10 days of delivery is subject to store credit only, not including shipping, within our 30 day policy limit. We do not accept returns or exchanges after 30 days. Please email sales@gabrielaartigas.com immediately if you need to make a return or exchange so we can provide you a Return or Exchange Authorization Number.

Gabriela Artigas & Company reserves the right to refuse returned goods. Returns must be packed securely and include a copy of the original invoice. When shipping returns we recommend that you use a traceable service and that you insure your package for the full amount of the item. We will not be responsible for any returns that are lost, stolen, or mishandled by your shipping provider.

When you receive your order, please inspect it carefully for damage. Try on your merchandise indoors to ensure it fits properly, taking care not to tear or scuff the product. If you receive a defective product you must notify us within 10 days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.

Gabriela Artigas & Company’s jewelry is proudly designed and handcrafted in California. Slight variations may occur in some items because of their handmade nature. These variations should be embraced for their uniqueness. We take the utmost care in the design and craftsmanship of each piece to construct long lasting, keepsake jewelry.

Below are some guidelines and precautions to prolong the life of your Gabriela Artigas & Company jewelry:

• Remove jewelry while exercising, bathing and swimming.
• Avoid contact with perfumes, hand creams, soaps, lotions or hair products.
• We also suggest storing your Gabriela Artigas & Company jewelry in the pouch we provide for protection.
• Most Gabriela Artigas & Company pieces can be simply cleaned with a damp cloth. Metals such as gold, silver, alloys, copper and brass should be cleaned using products particular to the corresponding metal.
• Gold and silver should be cleaned using products particular to the corresponding metal.
• We do not recommend polishing or cleaning plated pieces as it will erode the plating.
• It’s very important to take special care of your pavé pieces. We recommend scrubbing gently using a soft-bristled toothbrush and a dish soap or mild cleaning detergent with warm water.

Gabriela Artigas & Company is not responsible for the maintenance of your jewelry and will not accept exchanges or returns for any items damaged by mistreatment, exposure to water, sweat, fragrance, cosmetic and/or beauty products.

• Diamond Color : In most diamonds, the term actually refers to the absence of color. The less color in the stone, the more desirable and valuable it is. Some of these differences are not visible to the naked eye, but directly impact the overall quality and price of the stone.
• Diamond Clarity : Measures the amount, size and placement of internal ‘inclusions,’ and external ‘blemishes.’ Grades run from ‘Flawless,’ with virtually no imperfections, to ‘Included,’ which contain a significant number of imperfections that may affect the transparency and brilliance of the diamond.
• Diamond Cut : Does not refer to a diamond’s shape, but to the proportion and arrangement of its facets and the quality of workmanship. The amount of brilliance, sparkle and fire in a diamond is determined by cut. Grades range from ‘Excellent’ to ‘Poor.’.
• Diamond Carat : Refers to a diamond’s weight. Generally speaking, the higher the carat weight, the more expensive the stone. However two diamonds of equal carat weight, can differ in quality and price when the other three Cs are considered.

CARAT WEIGHT

Diamond carat weight is the measurement of how much a diamond weighs. A metric “carat” is defined as 200 milligrams. Each carat can be subdivided into 100 ‘points.’ This allows very precise measurements to the hundredth decimal place. A jeweler may describe the weight of a diamond below one carat by its ‘points’ alone. For instance, the jeweler may refer to a diamond that weighs 0.25 carats as a ‘twenty-five pointer.’ Diamond weights greater than one carat are expressed in carats and decimals. A 1.08 carat stone would be described as ‘one point oh eight carats.’

CUT

Diamonds are renowned for their ability to transmit light and sparkle so intensely. We often think of a diamond’s cut as shape (round, heart, oval, marquise, pear), but a diamond’s cut grade is really about how well a diamond’s facets interact with light. A diamond’s cut is crucial to the stone’s final beauty and value. And of all the diamond 4Cs, it is the most complex and technically difficult to analyze. To evaluate how successfully a diamond interacts with light to create desirable visual effects such as:

• Brightness: Internal and external white light reflected from a diamond
• Fire: The scattering of white light into all the colors of the rainbow
• Scintillation: The amount of sparkle a diamond produces.

COLOR GRADE
 

The diamond color evaluation of most gem-quality diamonds is based on the absence of color. A chemically pure and structurally perfect diamond has no hue, like a drop of pure water, and consequently, a higher value. GIA’s D-to-Z diamond color-grading system measures the degree of colorlessness by comparing a stone under controlled lighting to established color value. Many of these color distinctions are so subtle that they are invisible to the untrained eye.

CLARITY

Natural diamonds are the result of carbon exposed to tremendous heat and pressure deep in the earth. This process can result in a variety of internal characteristics called ‘inclusions’ and external characteristics called ‘blemishes.’ While no diamond is perfectly pure, the closer it comes, the higher its value. To evaluate the clarity of a diamond, there are 6 categories:

• Flawless (FL) No inclusions and no blemishes
• Internally Flawless (IF) No inclusions visible
• Very, Very Slightly Included (VVSI) Inclusions so slight they are difficult for a skilled grader to see
• Very Slightly Included (VS1) Inclusions are observed with effort
• Slightly Included (SI1) Inclusions are noticeable
• Included (I1) Inclusions are obvious which may affect transparency and brilliance

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Text and pictures are the property of Gabriela Artigas, and cannot be used or reproduced without formal approval.